Complaint Process for Ofcom: Step-by-Step Guide

Ofcom is the UK’s communications regulator. It regulates the TV, radio and video-on-demand sectors, fixed-line telecoms, mobiles, and postal services, plus the airwaves over which wireless devices operate.

In order to complain about the BBC, you must have a BBC complaint case number that looks like CAS-1234567-A1B2C3.

Ofcom - BBC

Step 1

Go to

Step 2 – BBC Programme Details

Fill in the form. See the example below;

BBC Programme Details

Step 3 – Your complaint

Fill in your complaint.

Note the 2 parts to this section (description of complaint and reason for dissatisfaction). Drafts for both parts are included. Copy and paste each one in the applicable field.

  1. Ofcom complaint example 1
  2. Ofcom complaint example 2
  3. Ofcom complaint example 3
  4. Ofcom complaint example 4 
  5. Ofcom complaint example 5
Your Complaint

Step 4 – Your details

Fill in the form with your personal details.

Click on Next.

Step 5 – Your complaint to the BBC

Go to your emails and save the response email you received from the BBC and attach it here.

Your Complaint to the BBC

Step 6 – Submit

Submit your complaint.